No Serena on my go 50 and my drive does not seem to allow me to download — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

No Serena on my go 50 and my drive does not seem to allow me to download

cartrefcartref Posts: 3 [Apprentice Traveler]
edited August 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
Need Serena for voice control but can't find where to download it?

Comments

  • cartrefcartref Posts: 3 [Apprentice Traveler]
    Have searched on here but it only seems to indicate I have to ring support which is not applicable on a Sunday, help.
  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @cartref

    Hopefully @VikramK or @lampard will pick this up and add the voice to your account so you can download it to your device. Look back here tomorrow.

    Doug
  • cartrefcartref Posts: 3 [Apprentice Traveler]
    Thanks, I hope so, if not I will have to purchase another sat nav elsewhere.
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @cartref
    Welcome to the community!
    Voice added. Please check for updates in MyDrive Connect.

    Regards, Vikram
  • ZsoltBZsoltB Posts: 1 [New Seeker]
    Hello VikramK,

    may I get the Serena voice as well please? Thank you in advance!
  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @ZsoltB

    Hopefully @VikramK will be back on the forum tomorrow. So look back then.

    Doug
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @ZsoltB
    Added!
    Check for updates when connected to a WiFi internet connection.

    Regards, Vikram
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