MyDriveConnect login problem as of August, 2020)

sigmond
sigmond Registered Users Posts: 2
Apprentice Seeker
The Lifetime Maps website has changed with TomTom. I can no longer update from MyDriveConnect. I have spent a second day removing and reinstalling MtDriveConnect, resetting password, etc, from
online chat advice. At this point, I would like a new device and new account. Where can I find out how to obtain this?

Answers

  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    Hi
    @sigmond
    Welcome to the site....
    Which Tomtom model is your current device ???
    If you're not sure of the Model Name, what are the 1st two characters of the serial number

    Stay Safe... ATB YFM
  • sigmond
    sigmond Registered Users Posts: 2
    Apprentice Seeker
    VIA 620 (have owned for years)
    Not connecting to laptop, won't download updates. No problems before now.
  • Willy875
    Willy875 Registered Users Posts: 5,360
    Revered Voyager
    Wouldn't it be a Go 620 instead?
    the Go 620 does not need Mydrive connect to make the updates but a Wi-Fi GPS connection plugged into the mains.