Unwanted Speed camera subscription (2.99)
I already have an active year subscription, till somewhere half 2021, for speed camera's and you still activate illegally an unwanted monthly subscription (2.99).
This is ridiculous and unacceptable!! Even more crazy is that I noticed it because I received an alert from my bank that you setup a direct debit on my bank account without me even authorizing that! No email from you, nothing.
I will fill in an official complaint about TomTom at my bank.
Comments
Superusers
@Joshua-NL
Welcome to the site...
The Tomtom subscriptions now 'Auto Renew' by default....
Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
Tomtom FAQ… How to cancel an ongoing service subscription….
Here… https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Stay Safe... ATB YFM
End of March comes and I get an email complaining the payment has failed....and every month after that again and again, along with emails saying my "cart had been left running". Now I see they've restored the ability to get 12 month one off subscriptions again, although a lot more than I used to pay, and it's saying my "payment has failed". Totally taking the mick at the minute