TOMTOM 6250 Professional no live traffic & speed cameras

rphillip
rphillip Registered Users Posts: 13
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi,

One of mine TOMTOM 6250 Professional no longer connects via its internal SIM for traffic and other on-line information.

I have tried the tips found here:

https://discussions.tomtom.com/en/discussion/comment/1719987/#Comment_1719987

It still does not work even after the reset.

Can anyone give me some support?

Thank you in advanced!

RPhillip

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    You haven't used your device for a period of time so TomTom disabled your SIM. Contact TomTom Support to reactivate it.
  • rphillip
    rphillip Registered Users Posts: 13
    Apprentice Seeker
    Hi @xwintech, thanks for the answer. Support checked and confirmed the internal SIM is activated.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @xwintech

    @rphillip did not say that he had not used the unit for some time. I think you will find that the timescale involved after which Tomtom may deactivate a sim is following 3 years inactivity.

    Doug