How to check if my product is on warranty/can be repaired? Is there a way to contact support agents? — TomTom Community

How to check if my product is on warranty/can be repaired? Is there a way to contact support agents?

sercasasercasa Posts: 1 [Apprentice Seeker]
edited August 19 in Travel lounge
Hi, my Tom Tom watch has stopped working properly, I've done a factory reset but still same problem, I'ts ON, but the buttons does not work anymore. Sometimes I can move down the menu, nothing else, sometimes is detected by the laptop/sometimes not. When the alarm rings (once a day) I can stop it and then the down button works and that's it.

I am trying to raise a call/repair but I am on a constant loop, I don't see any contact form/email to contact an agent since the website has been changed. I am on this link https://help.tomtom.com/hc/en-gb/articles/360013961559-About-device-repairs-and-cost and then this leads me to the website https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000358360 but there is no option to contact an agent.

Anyone with same problem?

I don't want to send the watch unless I know it's covered as I am not going to pay for an issue that is not my fault.

Cheers,

Sergio

Best Answer

Answers

  • BeadsjccBeadsjcc Posts: 4 [Apprentice Traveler]
    Can i put a new battery in my go 600 ,as it is flat and wont charge?
  • DougLapDougLap Posts: 6,131
    Superuser
    edited August 18
    Hi @Beadsjcc

    Have a look on YouTube. Input TomTom 600 battery. If you have the confidence then you could do it yourself at your risk.

    Batteries obtainable from EBay/Amazon and toolkits for the job as well.

    Doug
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