tom tom go premium battery problem

busboy
busboy Registered Users Posts: 14
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
hi all just a quick question regarding the battery if I disconnect it from the mount it says it is going to sleep in x amount of seconds when I reconnect say 4 or 5 days later it starts up as normal other times after its gone to sleep the battery will go flat after say 1 hour
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Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    How old is your Navigation device? There is a thing called battery degradation.
  • busboy
    busboy Registered Users Posts: 14
    Apprentice Seeker
    9 months
  • YamFazMan
    YamFazMan Posts: 20,817
    Superuser
    Hi
    @busboy
    Welcome to the site....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time....
    See... https://discussions.tomtom.com/en/discussion/comment/1702799/#Comment_1702799

    Stay Safe... ATB YFM
  • busboy
    busboy Registered Users Posts: 14
    Apprentice Seeker
    yes using the supplied cable and charger