Update failed — TomTom Community

Update failed

PilotRick50PilotRick50 Posts: 1 [New Seeker]
I have a TOTO VIA 1516TM. I installed MYDIRECT Connect for windows. I plug in my TOMTOM and MYdirect opens and shows my device as START 62 (No green check mark) I click add and my tomtom starts updating then says update failed. I reset my tomtom and MYdirect shows re-installation progress. My TOMTOM says it last connected today. but why wont it update. I have gone through all the help videos and everything on my end seems to be fine. Any suggestions?


  • VikramKVikramK Posts: 12,711 Moderator
    Hi @PilotRick50

    Welcome to the community!

    Could you report this to the customer service, please? I don't find the device linked to your account. Please also include the serial number of your START 62.

    Thanks, Vikram
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