Repairs & Replacements

Richard_4_R

Hi, whilst using my Rider 550 with the car window mount from the premium pack, the plug moves in the socket and the power connection is lost. The devices battery then goes flat. How do I and where do I send it to for repair? It is still under warranty. Seem to be going around in circles on the website. Thanks

YamFazMan

Hi
@Richard_4_R
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

David2342421

Can't say that Tomtom support is great...I have the save problem, batterie won't charge and my case has been open 16 days. Support level I ask a bunch of questions but transfert the case to level II. Still waiting.