Green fuzzy screen

Monieric
Monieric Registered Users Posts: 3
Apprentice Traveler
in MyDrive Connect
I've downloaded & installed TomTom Mydrive Connect to my new computer but get a kind of interlaced, fuzzy, green screen. Quite unreadable.

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Any ideas what this might be?

Thanks,
Monieric.
Tagged:

Best Answer

  • Monieric
    Monieric Registered Users Posts: 3
    Apprentice Traveler
    edited August 2020 Accepted Answer
    The issue suddenly disappeared, no idea why. Only change I made was installing Acrobat Reader but I cannot imagine that did the trick.
    Never mind, the problem has been resolved for now.
    Thanks to @xwintech and @Lochfrass for taking the effort to post a reply.

    Thanks, Monieric.

Answers

  • Lochfrass
    Lochfrass Posts: 17,124
    Superuser
    What happens when you change the screen resolution on your System?
  • Monieric
    Monieric Registered Users Posts: 3
    Apprentice Traveler
    edited August 2020
    Changing resolution does unfortunately not solve the issue, screen stays the same.
    Extra, newly discovered, info: Fuzzyness only appears on both monitors connected to my Delll docking station.
    Laptop standalone shows normal startup screen. No other applications show strange screens on docked monitors.
  • xwintech
    xwintech Registered Users Posts: 301
    Supreme Pioneer
    May you try reinstalling the software, pretty sure it's a bug within Windows.
  • Monieric
    Monieric Registered Users Posts: 3
    Apprentice Traveler
    edited August 2020 Accepted Answer
    The issue suddenly disappeared, no idea why. Only change I made was installing Acrobat Reader but I cannot imagine that did the trick.
    Never mind, the problem has been resolved for now.
    Thanks to @xwintech and @Lochfrass for taking the effort to post a reply.

    Thanks, Monieric.
  • xwintech
    xwintech Registered Users Posts: 301
    Supreme Pioneer
    No problem, also, sometimes Windows after updating does something bad. Pretty sure your computer just got an update which fixed the bug.
  • GillyO
    GillyO Registered Users Posts: 1
    New Seeker
    Having exactly the same screen problem after just downlaoding and installing Mydrive on my new Dell computer.
    Changing resolution does not help either.
    Any other ideas?
    Thanks, Gilly
  • TK421
    TK421 Registered Users Posts: 3
    Apprentice Seeker
    Same issue here. Only happens with TT MyDrive Connect, I doubt it is a system issue as I have never seen it with any other programs
  • teodora
    teodora Registered Users Posts: 4
    New Seeker
    I have the same issue. Tried reinstalling. Doesn't help.
    Sorry I opened up a new topic, admins you can merge

    Pls advise what to do?

    b56r1lxcnys1.png
  • gristart
    gristart Registered Users Posts: 1
    New Seeker
    No solutions here other than a re-install? Re-install doesn't work for me and the previous 3 posts and there's no update to this site's advice for a known problem in a year and a half. You're no help TomTom
  • YamFazMan
    YamFazMan Posts: 20,505
    Superuser
    HI
    @gristart
    See the post by User LAURE123....
    Here... https://discussions.tomtom.com/en/discussion/comment/1644979/#Comment_1644979

    Stay Safe... ATB YFM

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