"Find" Function ("suchen") doesn't find my Address "Kevelaer" (town) "Am Scheidweg 1 (Street)

Roonno

After today's complete Update i can't use the "Find" function any more. It doesn't find the above address (Germany).
Where ist my mistake? What can I do?
My map ist "Europe"

Lochfrass

In the apps and newer devices you can specify the search above.
Have you set it to " whole map " there
See Number 3
http://download.tomtom.com/open/manuals/gox20x/html/de-de/index.htm#Enteringsearchterms-EU-Quicksearch.htm

In the new Go App the relevant map section must be installed. Germany has 5 sections in the new App.
See here:
https://help.tomtom.com/hc/de/articles/360013959319-Kartenabdeckung-für-Europa-in-der-TomTom-GO-Navigations-App

My App finds the Adress:

Lochfrass

Small hint: Please install also the Fährverbindungen Europa, otherwise it can also come to unwanted error messages if you want to go to the islands etc.

Note: If you scroll down this page and set the Flag to the German, then you can Post and read in the German pasrt of this Forum .
https://discussions.tomtom.com/de/

DougLap

Hi @Roonno

What TT device are you using. Seems okay on my unit with very latest map.

You might try a Soft Reset ..

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

Doug

Lochfrass

In the apps and newer devices you can specify the search above.
Have you set it to " whole map " there
See Number 3
http://download.tomtom.com/open/manuals/gox20x/html/de-de/index.htm#Enteringsearchterms-EU-Quicksearch.htm

In the new Go App the relevant map section must be installed. Germany has 5 sections in the new App.
See here:
https://help.tomtom.com/hc/de/articles/360013959319-Kartenabdeckung-für-Europa-in-der-TomTom-GO-Navigations-App

My App finds the Adress:

Roonno

Thanks DougLap and Lochfrass :-)))

I use Go on my Sony XZ2 Compact and everything worked find so far. I restarted it hoping for the best...

"the relevant map section must be installed." This is the solution. Thanks so much!!!
How should I have known. Why didn't TomTom send a short commen with the update...? I'm disappointed and have already chosen an alternative HERE and MAP FACTOR and already spent some money on them...
I must see, how things will develop now !
THX AGAIN!

Lochfrass

Small hint: Please install also the Fährverbindungen Europa, otherwise it can also come to unwanted error messages if you want to go to the islands etc.

Note: If you scroll down this page and set the Flag to the German, then you can Post and read in the German pasrt of this Forum .
https://discussions.tomtom.com/de/

Roonno

THX for your hint, Lochfrass, that's a good tip!
I just took the chance and added the Netherlands. I live in Brinkum / Ostfriesland which is near Leer and the Dutch border! So I will certainly make use of that map in the near future :-)
Have a good time in the future. Whenever I have a TT problem, I'll remember you ;-)

Lochfrass

@Roonno
Then greetings back from Rhauderfehn.✋
My Sister lives in Holtland.

Wish you a nice and a slightly cooler evening.