Hi the last time this happened i had to call customer services they helped my back up all my routes that were saved on my truck sat nav and told me how to do a reset i think it was a full reset then told me how to restore all routes back on sat nav. I forgot how I done this and I rang tom tom customer services but they dont operate anymore more maybe due to the corona virus. I cant seem to remember how i did this. I have take off Wifi connection off my sat nav and now GPRS is showing connected but still not giving me Live traffic. I realized the speed camera update has expired but i dont need this so i never renewed it. My live Traffic expires in 3 weeks which I will renew in time but it should be working right now as im still valid under subscription. Can someone help me. I dont want to do a full reset and loose all my location and saved places on my sat nav just to get the live traffic. when i click on traffic it reads service unavailable.