MyDrive route planner, sign up

albert54

Hi,

I can no longer log in to route planner MyDrive on my desktop PC.
Have removed previous version and reinstalled, that doesn't help either.

DougLap

Hi @albert54

I have just checked Firefox and seems okay for me as does Safari . The My Drive website fell over for a short time the day before yesterday and I could not log in so maybe you could try deleting your cookies and see if that helps.

Doug

Lochfrass

Can you log in in the Webversion of MyDrive Routeplanner?
https://mydrive.tomtom.com

albert54

Opening is possible, but I cannot log in there either.

Lochfrass

Are you sure you are using the correct email address and password?

On the Webside you can klick "forgot password"

albert54

When opening I get a white square, which is normally green with text to enter email address and password.
This white square disappears within 2 seconds.
So I can't fill in anything.

DougLap

Hi @albert54

Could you try another Web Browser. Which one are you using at the moment.

Doug

albert54

fire fox

DougLap

Hi @albert54

I have just checked Firefox and seems okay for me as does Safari . The My Drive website fell over for a short time the day before yesterday and I could not log in so maybe you could try deleting your cookies and see if that helps.

Doug

YamFazMan

Hi
@albert54
Just tested Firefox, Microsoft Edge & Chrome....
All Log in to MyDrive Web OK.....
Try refreshing the browser screen....

Stay Safe... ATB YFM

albert54

Opened again and everything works as before.
Thanks for all the info.
Albert54

DougLap

Hi @albert54

👍

Doug

Lochfrass

Try it in Firefox with a private window modus.
I think old coockies made the problem.