MyDrive route planner, sign up

albert54
albert54 Registered Users Posts: 10
Apprentice Seeker
Hi,

I can no longer log in to route planner MyDrive on my desktop PC.
Have removed previous version and reinstalled, that doesn't help either.

Best Answer

Answers

  • Lochfrass
    Lochfrass Posts: 17,800
     Superuser
    Can you log in in the Webversion of MyDrive Routeplanner?
    https://mydrive.tomtom.com
  • albert54
    albert54 Registered Users Posts: 10
    Apprentice Seeker
    Opening is possible, but I cannot log in there either.
  • Lochfrass
    Lochfrass Posts: 17,800
     Superuser
    Are you sure you are using the correct email address and password?

    On the Webside you can klick "forgot password"
  • albert54
    albert54 Registered Users Posts: 10
    Apprentice Seeker
    When opening I get a white square, which is normally green with text to enter email address and password.
    This white square disappears within 2 seconds.
    So I can't fill in anything. :/
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @albert54

    Could you try another Web Browser. Which one are you using at the moment.

    Doug
  • albert54
    albert54 Registered Users Posts: 10
    Apprentice Seeker
    fire fox
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    edited August 2020
    Hi
    @albert54
    Just tested Firefox, Microsoft Edge & Chrome....
    All Log in to MyDrive Web OK.....
    Try refreshing the browser screen....

    Stay Safe... ATB YFM
  • albert54
    albert54 Registered Users Posts: 10
    Apprentice Seeker
    Opened again and everything works as before.
    Thanks for all the info.
    Albert54
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @albert54

    👍

    Doug
  • Lochfrass
    Lochfrass Posts: 17,800
     Superuser
    Try it in Firefox with a private window modus.
    I think old coockies made the problem.