Tomtom touch watch won’t connect 00 00 error

mat_dallaire
mat_dallaire Registered Users Posts: 3
Apprentice Seeker
edited January 24 in TomTom Sports
Hello,

I’m having problem to connect my tom tom touch watch to my computer.

I did install Tomtom sports connect on my Mac and when I connect my watch to my computer, nothing happens.. I did follow all the instruction and even in my blutooth devices list, not detected...

My watch show 00 00 that keep flashing.
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What can I do ? The only solution I am thinking from now is to return the watch.. Is there any way to restore the watch ?

Thanks in advance

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Return it

    TomTom Sports went out a while ago. No support for the products anymore.
  • mat_dallaire
    mat_dallaire Registered Users Posts: 3
    Apprentice Seeker
    I just bought it recently, can’t imagine there is no support for this... Incredible..
    xwintech wrote: »
    Return it

    TomTom Sports went out a while ago. No support for the products anymore.

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    I just bought it recently, can’t imagine there is no support for this... Incredible..
    xwintech wrote: »
    Return it

    TomTom Sports went out a while ago. No support for the products anymore.

    TomTom Sports went out of business and discontinued that item over 2.5 years ago! I am not sure who was selling it but you might want to try and return it. There is only chat and email support and even that is limited. There are no parts available and no further software upgrades. Your only option is to try a factory reset.
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Just return it, buy a Garmin. Tho I use TomTom for navigation anyways.
  • mat_dallaire
    mat_dallaire Registered Users Posts: 3
    Apprentice Seeker
    How do I factory reset this watch ?
    Thanks
    tfarabaugh wrote: »
    I just bought it recently, can’t imagine there is no support for this... Incredible..
    xwintech wrote: »
    Return it

    TomTom Sports went out a while ago. No support for the products anymore.

    TomTom Sports went out of business and discontinued that item over 2.5 years ago! I am not sure who was selling it but you might want to try and return it. There is only chat and email support and even that is limited. There are no parts available and no further software upgrades. Your only option is to try a factory reset.

  • Norry_Tribe
    Norry_Tribe Registered Users Posts: 4
    Apprentice Traveler
    Same problem here! And we only bought it for Xmas 2019 from The Good Guys who are a very reputable company. I'm lost. Just about ready to take to it with a hammer and buy a Fitbit instead.