Start 62 No map available

csoni28
csoni28 Registered Users Posts: 7
Master Traveler
Hello,

I have exactly the same problem as up by “Aklaise” https://discussions.tomtom.com/en/discussion/comment/1710856#Comment_1710856
After a few hard reset my device not working properly only shows: no map available. I’ve tried with another SD card which was already installed a full europe map v10.50 but not working :(

Please help me!
Thank you

Best Answers

  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Answer ✓
    Hi @csoni

    Welcome to the Community! I see that the version 10.50 is installed on the SD card with no map subscription on the device. I fixed the subscription now and you can start from scratch to redownload the map again n SD card by formatting it.

    Regards, lampard
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Answer ✓
    FAT32 - Quick/Full doesn't matter.

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Let's see what @VikramK can say about this.
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @csoni28

    Maps are tied to the serial number of the device they came with or bought for so will not work in another unit.

    Let’s see if @lampard can advise you today.

    Doug
  • csoni28
    csoni28 Registered Users Posts: 7
    Master Traveler
    Hi @DougLap

    Ok i understand! Thanks for info.
    Then i wait for @lampard or somebody else.

    Csoni28
  • YamFazMan
    YamFazMan Posts: 21,132
     Superuser
    Hi
    @csoni28
    Tomtom FAQ... No maps available (MyDrive Connect)
    See... https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Answer ✓
    Hi @csoni

    Welcome to the Community! I see that the version 10.50 is installed on the SD card with no map subscription on the device. I fixed the subscription now and you can start from scratch to redownload the map again n SD card by formatting it.

    Regards, lampard
  • csoni28
    csoni28 Registered Users Posts: 7
    Master Traveler
    Hi @lampard

    Thank you, I try it. In device I can not formatting the SD card. I try formatting in a laptop. Quick or full formatting? Fat32 filesystem or ...?
    Thanks you.

    Regards,
    Csoni28
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Answer ✓
    FAT32 - Quick/Full doesn't matter.
  • csoni28
    csoni28 Registered Users Posts: 7
    Master Traveler
    Hi everybody,

    I tried, and it works! :) My problem was resolved! Big thanks guys, specially to @lampard. :)
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    :)