Start 62 No map available

csoni28

Hello,

I have exactly the same problem as up by “Aklaise” https://discussions.tomtom.com/en/discussion/comment/1710856#Comment_1710856
After a few hard reset my device not working properly only shows: no map available. I’ve tried with another SD card which was already installed a full europe map v10.50 but not working

Please help me!
Thank you

lampard

Hi @csoni

Welcome to the Community! I see that the version 10.50 is installed on the SD card with no map subscription on the device. I fixed the subscription now and you can start from scratch to redownload the map again n SD card by formatting it.

Regards, lampard

xwintech

FAT32 - Quick/Full doesn't matter.

xwintech

Let's see what @VikramK can say about this.

DougLap

Hi @csoni28

Maps are tied to the serial number of the device they came with or bought for so will not work in another unit.

Let’s see if @lampard can advise you today.

Doug

csoni28

Hi @DougLap

Ok i understand! Thanks for info.
Then i wait for @lampard or somebody else.

Csoni28

YamFazMan

Hi
@csoni28
Tomtom FAQ... No maps available (MyDrive Connect)
See... https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-

Stay Safe... ATB YFM

lampard

Hi @csoni

Welcome to the Community! I see that the version 10.50 is installed on the SD card with no map subscription on the device. I fixed the subscription now and you can start from scratch to redownload the map again n SD card by formatting it.

Regards, lampard

csoni28

Hi @lampard

Thank you, I try it. In device I can not formatting the SD card. I try formatting in a laptop. Quick or full formatting? Fat32 filesystem or ...?
Thanks you.

Regards,
Csoni28

xwintech

FAT32 - Quick/Full doesn't matter.

csoni28

Hi everybody,

I tried, and it works! My problem was resolved! Big thanks guys, specially to @lampard.

xwintech