No map found — TomTom Community

No map found

I have TomTom start 25
I was checking for update and there was a problem idk what it was. Now there is no map in my device and I cannot find it in my pc (So I cannot re-download it in my TomTom). I tried to reset the device but it still the same.
Best. Omar

Best Answer

  • omar123omar123 Posts: 4 [Apprentice Seeker]
    Accepted Answer
    Hi @DougLap , @lampard ,
    2 days a go I wrote to TomTom and they answerd me and solved the problem, which idk what it was.
    I found the Maps in my account, now everything is good,
    Thank you :)
    Best, Omar

Answers

  • DougLapDougLap Posts: 7,966
    Superuser
    edited August 2020
    Hi @omar123

    Does this help?

    https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

    If the Map does not show then we can ask @lampard to sort that out for you.

    Doug
  • omar123omar123 Posts: 4 [Apprentice Seeker]
    Hi @DougLap,
    the problem is that, I do not have any map in "my maps" in mydrive connect.

    @lampard that will be grate if you have some link so I can download the map from it.
    I also tried to empty my download and activate the auto download but it is not work.

    Best, Omar
  • DougLapDougLap Posts: 7,966
    Superuser
    Hi Omar.

    Down to @lampard now. Hopefully he will pick this up soon.

    Doug
  • lampardlampard Posts: 5,312 Moderator
    Hi @omar123

    Welcome to the Community! If you now make a soft reset and connect your device to the computer, maps should be offered in MyDrive Connect.

    Regards, lampard
  • omar123omar123 Posts: 4 [Apprentice Seeker]
    Hi @lampard
    I did that 4 times, unfortunately, the map is not shown. I also tried to empty the download but still the same problem.
    I noticed something, when I do the reset its shows me that I have only 48 MB free, but in mydrive connect it says, there are 6311 MB free! does that mean something?
    Best
  • DougLapDougLap Posts: 7,966
    Superuser
    edited August 2020
    Hi @omar123

    if the 48mb is on the internal memory then that is an issue. Can you see what the figure is for the internal memory and what it is for the extra memory card. Can you Tap Settings/System/About?

    Doug
  • omar123omar123 Posts: 4 [Apprentice Seeker]
    Accepted Answer
    Hi @DougLap , @lampard ,
    2 days a go I wrote to TomTom and they answerd me and solved the problem, which idk what it was.
    I found the Maps in my account, now everything is good,
    Thank you :)
    Best, Omar
  • DougLapDougLap Posts: 7,966
    Superuser
    Hi @omar123

    Glad you are sorted.

    Doug
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