Updates downloading getting ready — TomTom Community

Updates downloading getting ready

TomTomRider_410TomTomRider_410 Posts: 5 [Apprentice Seeker]
When I connect and select update maps it shows installing download getting ready, connected for 3 days and still same message, help.

Best Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    Accepted Answer
    Stop the update

    Sign Out from MyDrive

    Sign In again

Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    Accepted Answer
    Stop the update

    Sign Out from MyDrive

    Sign In again
  • TomTomRider_410TomTomRider_410 Posts: 5 [Apprentice Seeker]
    Updated MyDrive Connect, logged in and updated device successfully, thank you.
    Thought updates were obsolete, thankfully not 😊👍.
  • TomTomRider_410TomTomRider_410 Posts: 5 [Apprentice Seeker]
    I called the online helpline chat, they got a technician to call me, and was going to charge me over a hundred £’s crazy, thank god my lifetime update works.
  • DougLapDougLap Posts: 6,879
    Superuser
    edited August 2020
    Hi @TomTomRider_410

    You have clearly contacted a scam site. Can you provide details so that TT can look into it and try to take down.

    Tomtom has no phone line service in operation at the moment with so many working from home. Only Chat and email is available

    Doug
  • TomTomRider_410TomTomRider_410 Posts: 5 [Apprentice Seeker]
    I typed Tom Tom on search and selected mygpsmapupdate.com then on the website says Tom Tom gps home a pop up live chat came up and I used the live chat who asked for name and number so a technician can call to fix my problem, when called they wanted to charge me for driver updates as said my driver on my device is currupted without even know which device I had or even seeing it.
    Thanks
    Please take them down Doug 👍
  • TomTomRider_410TomTomRider_410 Posts: 5 [Apprentice Seeker]
    Also what is the official TT website and customer service number for UK.
    Thanks.
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