Live Trafic order. Buyed buy not working on Carminat

timpoldo
timpoldo Registered Users Posts: 1
Apprentice Seeker
edited August 2020 in Built in car navigation
I've buyed a 3 month live update for trafic info.y Live services has ti be renewed, but i decided to buy only a 3 month service Just for Trafic.
After payed for service and buyed a more recente map, i've update my sd with pc.
At moment i've only the new map but not update about trafic.
My Renault Carminat serial Is IB, and results compatibile with 3 month Trafic update.
How can i solve? Can i got a refund for not working service?

Mod edit: Personal details removed!

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Don't write your serial number on the threads. It will surely enough get removed by a mod but know that in the future
    Contact TomTom Support for that.
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @timpoldo

    Welcome to the Community! The SIM card inside your device is deactivated after 18 months of not using LIVE services since 2014. You should contact our support to get a refund on your latest Live service subscription. Map update should work normally.

    Regards, lampard