how to change to a new email address

gizz1777 Registered Users Posts: 1
New Seeker
Hi i bought my tom tom from ebay approximately 3 yrs ago but it would appear the previous owner has registered it in his name, how can i change it into my name with my email address please?
many thanks Tony.


  • DougLap
    DougLap Posts: 9,870
    Hi @gizz1777

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    You will lose all your My Places and any 3rd Party POI files And Routes saved on the device as theses will have been saved to the previous owners account.

    The unit will now need to be set up as it was when first used including the input of your account details. The current Operating Software and Map versions will not be changed.