How can I add my POI files?

DaveC4

Before the app updated today I was able to upload my poi files and have them appear in the Myplaces section.
How can I do this now?

DougLap

Hi @DaveC4

If you have Clicked that you Disagree with me then you should note that I am a customer like you and was just answering your question by advising you that the latest version does not support the function.

If you have an issue with the omission then you need to take it up with Tomtom as others have.

Doug

DougLap

Hi @DaveC4

If you have updated to the new App it does not support the Poi function.

Doug

DaveC4

Thats rubbish. Once again TT have removed function.
So what do I do with my 200 poi's in the USA for starters?

DaveC4

so where to complain about this?

YamFazMan

Hi
@DaveC4

DaveC4 wrote: »

So where to complain about this?

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

Stay Safe... ATB YFM

MrGain

Hi,
Is it possible to reload / find the "old" version of TomTom GO Navigation app that would cope with user poi's?

DougLap

Hi @DaveC4

If you have Clicked that you Disagree with me then you should note that I am a customer like you and was just answering your question by advising you that the latest version does not support the function.

If you have an issue with the omission then you need to take it up with Tomtom as others have.

Doug

DaveC4

Thanks for the contact info.

However do you not agree that it is rubbish for useful functions to be removed with no notice and no replacement.
I see that I am not the first to complain about this.

Is there a limit on the number of entries in "my places". I guess I'm about to find out when I have to scroll through about 300 places to find the one I want.......

Mauro_crv

I have Tha same problem with my many Personal PDI. It's impossible to reload all as fovorites. How I can downgrade to old version?
Thank you

RoadRider

The only way to install the old 1.18.1 version is to download the APK from a APK mirror site and install it from this "unknown" source. (Not recommended by Google)

Jürgen

There is not really a need to contact Customer Support for your feedback. We also collect your feedback given here on Discussions.

And thanks for your feedback!

SinglePointSafety

The inability to load my POI files is totally unforgivable Are TT committed to fixing this and if so, approx timescale?.

dhn

It's been this way since 2013!!!! with the advent of what are referred to as Nav 4 devices.

schneidernet

More like late 2019.

SinglePointSafety

Sorry, I should have been more explicit. In v 1.18.1, I could sync my POIs via the .ov2 files downloaded to MyDrive, so that they appeared in My Places. Now they have disappeared when I've been upgraded to the new app. Why? Why would you release such a broken app that people's prized POI collections are unusable? (not too big an issue for me, but for some folks it will be)