My live Traffic service seems to have ceased. I should have live long support

kwentzel
kwentzel Registered Users Posts: 4
Apprentice Seeker
In the course of Lock Down in the UK whilst I was not driving my Live Traffic support stopped .
The mobile Hotspot via my i-fone still works but my Tom Tom Via tries to connect and does not get a connection. Please advise.

Answers

  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    There maybe a problem with the servers. Factory reset the device to make sure it's not a software error, and also see if the subscription has expired or not.
  • kwentzel
    kwentzel Registered Users Posts: 4
    Apprentice Seeker
    On MyDrive the service is activated
    The speed carea service works fine.
    I think TomTom Servers have a problem. Is there a UK telephone number i could call?
    They used to have one. Thank you for your help.
  • DougLap
    DougLap Posts: 9,870
    Superuser
    HI @kwentzel

    There is no phone contact facility with many working from home.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug