Tomtom maps gone after update fail — TomTom Community

Map purchase & installation

Tomtom maps gone after update fail

MantasBMantasB Posts: 3 [Apprentice Seeker]
in Map purchase & installation
Device Start 52, maps gone after update fail. Maps don't show, my content map section is empty. How I can restore maps ?
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Comments

  • MantasBMantasB Posts: 3 [Apprentice Seeker]
    And i think that lifetime map update not activated ? how i can check ?
  • xwintechxwintech Posts: 301 [Supreme Pioneer]
    Open MyDrive connect, goto MY CONTENT, then MY MAPS.
    Select the map you want and click Repair
  • MantasBMantasB Posts: 3 [Apprentice Seeker]
    MY CONTENT, then MY MAPS -> empty, nothing shows
  • DougLapDougLap Posts: 8,895
    Superuser
    Hi @MantasB

    Let’s see what @VikramK can suggest tomorrow.

    Doug
  • lampardlampard Posts: 5,613 Moderator
    Hi @MantasB

    The maps subscription has been activated for your device. Please check for updates in MyDrive Connect.

    Regards, lampard
  • cbm12849cbm12849 Posts: 4 [New Seeker]
    Help. I have spent 2.5 hours on chat to Agnes. After being told I have no map on my device, I showed her my receipt, then she loaded the maps onto mydrive for me, I updated my map and now the device says no map installed. I have done a soft reset. i am unable to do a hard reset from the device as I get no menu option. My drive says the map is installed.... I'm at a loss
  • xwintechxwintech Posts: 301 [Supreme Pioneer]
    Enter recovery mode.

    Steps

    1. Fully power off the TomTom
    2. Hold the power button until you see the logo.
    3. Remove and hold the power button until you see the screen with information about it.
    4. Triple press the power button until you get to the recovery screen (cogwheel or a cross)
    5. Connect it to MyDrive.
    6. Start the recovery process
    7. If needed, reinstall the map.

    Hope this helps!
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