Tomtom maps gone after update fail

MantasB
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
Device Start 52, maps gone after update fail. Maps don't show, my content map section is empty. How I can restore maps ?
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Comments
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And i think that lifetime map update not activated ? how i can check ?0
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Open MyDrive connect, goto MY CONTENT, then MY MAPS.
Select the map you want and click Repair0 -
MY CONTENT, then MY MAPS -> empty, nothing shows0
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Help. I have spent 2.5 hours on chat to Agnes. After being told I have no map on my device, I showed her my receipt, then she loaded the maps onto mydrive for me, I updated my map and now the device says no map installed. I have done a soft reset. i am unable to do a hard reset from the device as I get no menu option. My drive says the map is installed.... I'm at a loss0
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Enter recovery mode.
Steps
1. Fully power off the TomTom
2. Hold the power button until you see the logo.
3. Remove and hold the power button until you see the screen with information about it.
4. Triple press the power button until you get to the recovery screen (cogwheel or a cross)
5. Connect it to MyDrive.
6. Start the recovery process
7. If needed, reinstall the map.
Hope this helps!1