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Help. I have spent 2.5 hours on chat to Agnes. After being told I have no map on my device, I showed her my receipt, then she loaded the maps onto mydrive for me, I updated my map and now the device says no map installed. I have done a soft reset. i am unable to do a hard reset from the device as I get no menu option. My drive says the map is installed.... I'm at a loss
1. Fully power off the TomTom
2. Hold the power button until you see the logo.
3. Remove and hold the power button until you see the screen with information about it.
4. Triple press the power button until you get to the recovery screen (cogwheel or a cross)
5. Connect it to MyDrive.
6. Start the recovery process
7. If needed, reinstall the map.
Comments
Select the map you want and click Repair
Superuser
Let’s see what @VikramK can suggest tomorrow.
Doug
The maps subscription has been activated for your device. Please check for updates in MyDrive Connect.
Regards, lampard
Steps
1. Fully power off the TomTom
2. Hold the power button until you see the logo.
3. Remove and hold the power button until you see the screen with information about it.
4. Triple press the power button until you get to the recovery screen (cogwheel or a cross)
5. Connect it to MyDrive.
6. Start the recovery process
7. If needed, reinstall the map.
Hope this helps!