Tomtom maps gone after update fail

MantasB
MantasB Registered Users Posts: 3
Apprentice Seeker
in Map purchase & installation
Device Start 52, maps gone after update fail. Maps don't show, my content map section is empty. How I can restore maps ?
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Comments

  • MantasB
    MantasB Registered Users Posts: 3
    Apprentice Seeker
    And i think that lifetime map update not activated ? how i can check ?
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Open MyDrive connect, goto MY CONTENT, then MY MAPS.
    Select the map you want and click Repair
  • MantasB
    MantasB Registered Users Posts: 3
    Apprentice Seeker
    MY CONTENT, then MY MAPS -> empty, nothing shows
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @MantasB

    Let’s see what @VikramK can suggest tomorrow.

    Doug
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Hi @MantasB

    The maps subscription has been activated for your device. Please check for updates in MyDrive Connect.

    Regards, lampard
  • cbm12849
    cbm12849 Registered Users Posts: 4
    New Seeker
    Help. I have spent 2.5 hours on chat to Agnes. After being told I have no map on my device, I showed her my receipt, then she loaded the maps onto mydrive for me, I updated my map and now the device says no map installed. I have done a soft reset. i am unable to do a hard reset from the device as I get no menu option. My drive says the map is installed.... I'm at a loss
  • xwintech
    xwintech Registered Users Posts: 304
    Supreme Pioneer
    Enter recovery mode.

    Steps

    1. Fully power off the TomTom
    2. Hold the power button until you see the logo.
    3. Remove and hold the power button until you see the screen with information about it.
    4. Triple press the power button until you get to the recovery screen (cogwheel or a cross)
    5. Connect it to MyDrive.
    6. Start the recovery process
    7. If needed, reinstall the map.

    Hope this helps!

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