Traffic Services Unavailable

NaReBro
Registered Users Posts: 1 
New Traveler

New Traveler
Answers
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Hi @NaReBro
I would first try a Soft Reset
https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
If that does not sort it then I would do a Factory Reset. Now before you do this go to the My Drive Website , log into your account and check all your My Places and any Poi files and Routes you have added to the unit are saved there. If there are any routes you have created on the unit they will not be listed and you will have to download those to a Micro SD card so they can be reloaded after. Once you have checked all that then:-
Tap Menu
Tap Settings
Tap System
Tap Reset Device
You will now have to set the unit up again as you did when you first got it . The current Operating Software and Map versions on the unit will not be changed by this process.
If that does not work then contact Customer Support..
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug
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Pretty sure Doug's answer will resolve the question. Give a try and say the result.0
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if your phone is connected to the GPS unit you have to go to your phone setting turn off battery optimization then go to Wi-Fi and mobile data and turn off restricted data you should put it on restricted data access.0
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hi new on here! ive got the same issue, tried a soft reset no change so reset factory no joy there either.
anyone else have this issue before?
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I don't see traffic.
the function is activated, the Bluetooth phone setting is activated.
display - traffic, does not work.
Writes a message - SERVICE UNAVAILABLE.
I rebooted the device, reset to factory settings, but nothing helped.
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Oleksandr_Kozachenko wrote: »I don't see traffic.
the function is activated, the Bluetooth phone setting is activated.
display - traffic, does not work.
Writes a message - SERVICE UNAVAILABLE.
I rebooted the device, reset to factory settings, but nothing helped.
Hello,
I have the same problem. I think it's because of MyDrive application on the telephone. It doesn't work properly. A small square right at the top that connects MyDrive to TomTom has disappeared. Try to connect the telephone with personal hotspot to device via WiFi. The traffic works well.0 -
I have the same problem.
i have a tomtom with built in sim card everything works like mydrive only traffic shows a message - SERVICE UNAVAILABLE.
display - traffic, does not work.
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Same problem. Gprs not active, so no traffic information. Works for about an hour after full reset, then not activ. No New TT device anymore.0