Traffic Services Unavailable

NaReBro

TomTom GO Professional 6250. Downloaded all updates. Traffic service subscription is active. Traffic Services are still Unavailable.

DougLap

Hi @NaReBro

I would first try a Soft Reset

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

If that does not sort it then I would do a Factory Reset. Now before you do this go to the My Drive Website , log into your account and check all your My Places and any Poi files and Routes you have added to the unit are saved there. If there are any routes you have created on the unit they will not be listed and you will have to download those to a Micro SD card so they can be reloaded after. Once you have checked all that then:-

Tap Menu
Tap Settings
Tap System
Tap Reset Device

You will now have to set the unit up again as you did when you first got it . The current Operating Software and Map versions on the unit will not be changed by this process.

If that does not work then contact Customer Support..

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

xwintech

Pretty sure Doug's answer will resolve the question. Give a try and say the result.

boljak

if your phone is connected to the GPS unit you have to go to your phone setting turn off battery optimization then go to Wi-Fi and mobile data and turn off restricted data you should put it on restricted data access.