At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
If that does not sort it then I would do a Factory Reset. Now before you do this go to the My Drive Website , log into your account and check all your My Places and any Poi files and Routes you have added to the unit are saved there. If there are any routes you have created on the unit they will not be listed and you will have to download those to a Micro SD card so they can be reloaded after. Once you have checked all that then:-
Tap Menu
Tap Settings
Tap System
Tap Reset Device
You will now have to set the unit up again as you did when you first got it . The current Operating Software and Map versions on the unit will not be changed by this process.
If that does not work then contact Customer Support..
Answers
Superuser
I would first try a Soft Reset
https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
If that does not sort it then I would do a Factory Reset. Now before you do this go to the My Drive Website , log into your account and check all your My Places and any Poi files and Routes you have added to the unit are saved there. If there are any routes you have created on the unit they will not be listed and you will have to download those to a Micro SD card so they can be reloaded after. Once you have checked all that then:-
Tap Menu
Tap Settings
Tap System
Tap Reset Device
You will now have to set the unit up again as you did when you first got it . The current Operating Software and Map versions on the unit will not be changed by this process.
If that does not work then contact Customer Support..
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug