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I would doubt your unit is no longer supported as I think it has 16gb of internal memory and those no longer supported tend to have around 2gb and less and some have no means of adding extra memory.
Let us see what @VikramK suggests tomorrow regarding your issue.
I see that you purchased the wrong traffic service subscription for your new Trucker device. I would advise you to contact our support via Chat/Email and they can swap this for the compatible Traffic service on your device.
Answers
Superuser
I would doubt your unit is no longer supported as I think it has 16gb of internal memory and those no longer supported tend to have around 2gb and less and some have no means of adding extra memory.
Let us see what @VikramK suggests tomorrow regarding your issue.
Doug
I see that you purchased the wrong traffic service subscription for your new Trucker device. I would advise you to contact our support via Chat/Email and they can swap this for the compatible Traffic service on your device.
Regards, lampard
Superuser
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug