Purchased traffic on Trucker 5000 — TomTom Community

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Purchased traffic on Trucker 5000

Rich_BRich_B Posts: 1 [Apprentice Seeker]
edited August 2020 in TomTom Services
Trying to renew my live traffic subscription but it keeps saying the device is obsolete
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Answers

  • xwintechxwintech Posts: 290 [Supreme Pioneer]
    Device is too old and out of support. It's not possible to renew the live traffic subscription.
  • DougLapDougLap Posts: 7,769
    Superuser
    Hi @Rich_B

    I would doubt your unit is no longer supported as I think it has 16gb of internal memory and those no longer supported tend to have around 2gb and less and some have no means of adding extra memory.

    Let us see what @VikramK suggests tomorrow regarding your issue.

    Doug
  • lampardlampard Posts: 5,254 Moderator
    Hi @Rich_B

    I see that you purchased the wrong traffic service subscription for your new Trucker device. I would advise you to contact our support via Chat/Email and they can swap this for the compatible Traffic service on your device.

    Regards, lampard
  • DougLapDougLap Posts: 7,769
    Superuser
    Hi @Rich_B

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
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