Device is not opening GO 6000 series

DENIZKARATMANLI
Registered Users Posts: 1 
Apprentice Seeker

Apprentice Seeker
the device wont open..a picture representing a PC and the device connected with a wire X in red appears.If the device could open i can reset and refresh the device. I hear from many people that this series has all cardboard problem??? What is your advice...? I have a life time licence and wanted to benefit from my device, utilised 3 times in 5 years for very long distance only.
thanks
thanks
0
Answers
-
Hi
@DENIZKARATMANLI
Welcome to the site...DENIZKARATMANLI wrote: »(Snip) I hear from many people that this series has all cardboard problem???DENIZKARATMANLI wrote: »What is your advice...? I have a lifetime licence and wanted to benefit from my device, utilized 3 times in 5 years for very long distance only (Snip)
Lithium battery's should always be properly maintained, one of the worst things you can do to a Lithium Battery is to store it in a discharged state....
___________________________
It looks like Recovery Mode has initialized on your device.....
When in Recovery Mode for the Recovery process to complete....
The device MUST be connected over a USB Cable...
MyDrive Connect running on your PC, and be capable displaying as CONNECTED on MyDrive Connect....
See Tomtom FAQ... Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
___________________________
This is a Tomtom User Forum where Users help each other....
You may need to contact Tomtom Support on Monday....
Due to COVID-19 the Tomtom Support phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
Stay Safe... ATB YFM1