TomTom GO PREMIUM GPRS-Status disconnected

Nitschan
Nitschan Registered Users Posts: 2
Apprentice Seeker
My neuw Tomtom go Premium shows me that the GPRS-Status is not connected. I would like my GPRS-Model 16.01.202 ot be connected because I'm of the opinion that this device is able. How can I get it?

Best Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Answer ✓
    Hi @Nitschan

    If the unit is connected to Wifi the GPRS will auto disconnect. Is it still disconnected when out of WIFI Range.

    Doug
  • Nitschan
    Nitschan Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you DougLap for your quick and helpful answer. And I would like to apologize for my late thank.
    :-))

Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Answer ✓
    Hi @Nitschan

    If the unit is connected to Wifi the GPRS will auto disconnect. Is it still disconnected when out of WIFI Range.

    Doug
  • Nitschan
    Nitschan Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you DougLap for your quick and helpful answer. And I would like to apologize for my late thank.
    :-))
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @Nitschan

    Glad you are sorted.

    Doug
  • greg1983
    greg1983 Registered Users Posts: 1
    Apprentice Seeker
    hi guys , it may sound silly but my GO 5000 its got GPRS disconected now after connect to PC mydrive , it works ok at home when on WIFI but not durring driving , not sure how to reconnect to GPRS ? big thanks
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @greg1983

    I would try a Factory Reset. Log into your Account on the My Drive Website to see if your My Places etc are stored there. if they are then after the Factory Reset they should restore to the unit when it connects to your My Drive Account.

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device.

    If that does not work then contact Customer Support who can check our Sim.

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Click on Contact Us. Log in top right
    Type Help in the Box that appears then hit return
    Click on Contact Us at bottom of the Help box
    Select Chat or Email.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,827
     Superuser
    edited September 2020
    Hi
    @greg1983
    Welcome to the site....
    The GO 5000 does NOT have a Wi-Fi Connection....
    Are you connected to your PC over USB....
    With MyDrive Connect running ???
    Try....
    Without your Tomtom device connected over USB with MyDrive Connect running....

    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
    Does 'Traffic' report... Activated ???
    Scroll down....
    Does your 'Data Connection' report... Built-in SIM
    Does your GPRS SIM report the SIM info....
    Don't post the Info on the site....
    MCC/MNC
    IME
    SIM ID
    GPRS Model

    Stay Safe... ATB YFM
  • winerwalker
    winerwalker Registered Users Posts: 12
    Apprentice Traveler
    I’ve had the same problem since at least November ‘21. I was told they were aware of a problem with their GPRS provider. I chased support over and over and eventually they accepted my GO5000 back for free “repair” - though it works fine except for the GPRS/SIM problem. It’s on its way back to Romania at the moment so I don’t know if they will fix it or not.
    Seems to be a widespread problem with TT, not with individual devices.