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Prien
Posts: 1 [New Seeker]
New Tomtom GO Premium purchased in Germany.
MyDrive App in my Samsung Galaxy installed. No data connection Bluetooth/Phone active (no traffic information).
Planned routes in my smartphone cannot be sent to the device.
What is to do?
MyDrive App in my Samsung Galaxy installed. No data connection Bluetooth/Phone active (no traffic information).
Planned routes in my smartphone cannot be sent to the device.
What is to do?
0
Answers
Welcome to the community!
Could you try the troubleshooting steps advised in this article- https://help.tomtom.com/hc/en-us/articles/360014530220
If the steps don't help then please get in touch with our customer service to check the SIM status for the device. Also including your current location would help them to identify if the problem is specific to that region.
Thanks. Vikram