GPRS status inactive

Prien
Prien Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
New Tomtom GO Premium purchased in Germany.
MyDrive App in my Samsung Galaxy installed. No data connection Bluetooth/Phone active (no traffic information).
Planned routes in my smartphone cannot be sent to the device.
What is to do?

Answers

  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    Hi @Prien

    Welcome to the community!
    Could you try the troubleshooting steps advised in this article- https://help.tomtom.com/hc/en-us/articles/360014530220

    If the steps don't help then please get in touch with our customer service to check the SIM status for the device. Also including your current location would help them to identify if the problem is specific to that region.

    Thanks. Vikram