Trying to change map on my GO 500 but get the message device not responding, please help.

GRIFTERASSASIN

Trying to change map on my GO 500 sat nav, connects to my drive connect but after about 5 mins a message comes up saying device not responding. Have done a soft reset & hard reset. Please advise.

DougLap

Hi @GRIFTERASSASIN

Does this help?

https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Doug

GRIFTERASSASIN

Hi, thank you for your reply but the link comes on them goes straight off before you can read.

My device is linking to computer, I can update everything else except maps.

YamFazMan

Hi
@GRIFTERASSASIN
Re the link... https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-
Not working... Are you using Microsoft Edge for your browser ????
Try Firefox or chrome....
__________________________

If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1696115/#Comment_1696115
______________________

JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

Stay Safe... ATB YFM