Live Services expire
WimLuttenberg
Posts: 2 [New Seeker]
Hello,
On the 7th of April 2020 I have bought the TomTom Go Premium X (Ordernumber: 40930xxxxxx). The Live Services should be supported during its lifetime for free. On the 6th of May 2020 I received a notification on my TomTom device that my license was expired. As mentioned on the website I shouldn't need a purchased license for map/traffic updates. Me needing the Live Services for work, was in the necessity to buy a 3 month license (which expires the 7th of August). In spite of calling with the customer service numberous of times and sending a few emails, I did not get a response.
I would like to know if I have to buy a license or that my Live Services are free of charge.
My phone number: 06 126xxxxxxx
Thanks in advance,
Wim Luttenberg
Mod edit: Please don't post private or personal information on a public forum. Thanks!
On the 7th of April 2020 I have bought the TomTom Go Premium X (Ordernumber: 40930xxxxxx). The Live Services should be supported during its lifetime for free. On the 6th of May 2020 I received a notification on my TomTom device that my license was expired. As mentioned on the website I shouldn't need a purchased license for map/traffic updates. Me needing the Live Services for work, was in the necessity to buy a 3 month license (which expires the 7th of August). In spite of calling with the customer service numberous of times and sending a few emails, I did not get a response.
I would like to know if I have to buy a license or that my Live Services are free of charge.
My phone number: 06 126xxxxxxx
Thanks in advance,
Wim Luttenberg
Mod edit: Please don't post private or personal information on a public forum. Thanks!
0
Best Answers
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YamFazMan
Posts: 18,453 
SuperusersHi
@WimLuttenberg
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
It's a bit late for today @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
5 -
VikramK
Posts: 10,906 
Moderator
Hi @WimLuttenberg
Welcome to the community!
Maps/Traffic and Speed Camera services should be lifetime on your GO PREMIUM X.
Please do a soft reset log in again with your account on the device and check for updates when connected to a WiFi internet connection.
You don't have to pay for LIVE Services, in case you have ordered it already please contact our customer service to arrange for a refund.
Thank you, Vikram.
5
Answers
Superusers
@WimLuttenberg
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
It's a bit late for today @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Welcome to the community!
Maps/Traffic and Speed Camera services should be lifetime on your GO PREMIUM X.
Please do a soft reset log in again with your account on the device and check for updates when connected to a WiFi internet connection.
You don't have to pay for LIVE Services, in case you have ordered it already please contact our customer service to arrange for a refund.
Thank you, Vikram.