TomTom 5100 not showing wolrd maps or lifetime updates in MyDrive

PClegg

Hello,
I have a TomTom 5100 which has a UK map installed form 2016, when I login to MyDrive it does not have the option to update nor download any further maps.
I understand this will be because it has not been connected for 12 months (lord only knows why TomTom has this restriction in their system). Could somebody please help to get the lifetime map service reactivated?
Many thanks.
Paul
TomTom 5100 - serial number ends: 5592

VikramK

Hi @PClegg

Welcome to the community!

I quickly reviewed your account and see the service for Lifetime maps is in pending status. I would recommend that you perform a factory reset and check for updates in MyDrive Connect.

Main menu- Settings- System- Reset device.

To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

See user guide

Please keep us posted...

Thank you, Vikram

DougLap

Hi @PClegg

Hopefully @VikramK can advise on the situation.

Doug

PClegg

Many thanks Doug, I think you have helped me in the past with another device - you and Vikram are a real credit to the support offered by this forum. I hope the powers that be appreciate how much you support their paying customers.

VikramK

Hi @PClegg

Welcome to the community!

I quickly reviewed your account and see the service for Lifetime maps is in pending status. I would recommend that you perform a factory reset and check for updates in MyDrive Connect.

Main menu- Settings- System- Reset device.

To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

See user guide

Please keep us posted...

Thank you, Vikram

PClegg

Great work Vikram - all maps now showing and available for download/upgrade!
Thank you.

DougLap

Hi @PClegg

Glad you are sorted. By the way I am a customer just like you whereas Vikram does work for TT.

Doug