Carminat TomTom - LIVE services not working Traffic Europa, Renault.

petree

I paid TomTom Traffic Europe 12 months, Renault.
Order #409xxxxx05
Order Date:
29/07/2020
TomTom Traffic Europe – 1 year

Carminat TomTom LIVE
DEVICE CODE AK7ZYAJF96
SERIAL NUMBER IB5xxxxxx945
Hello, I bought traffic info services, I think I feel c
burn off what can i make it work?

Can the SIM card be activated? I want to use TOMTOM TRAFFIC EUROPE?

The SIM card is automatically deactivated after 3 years without use. This means that the device will not be able to connect to LIVE Services anymore if there has been no active subscription in the past 3 years.?



Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @petree

Welcome to the community!
Have you tried the troubleshooting steps advised in this article- https://help.tomtom.com/hc/en-us/articles/360014530220

If already tried then please contact customer service. They should be able to review the current SIM status and advise what further steps should be taken.

Thanks, Vikram

VikramK

Hi @petree

Welcome to the community!
Have you tried the troubleshooting steps advised in this article- https://help.tomtom.com/hc/en-us/articles/360014530220

If already tried then please contact customer service. They should be able to review the current SIM status and advise what further steps should be taken.

Thanks, Vikram

DougLap

Hi @petree

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug