traffic not working
berty bassett
Posts: 2 [Apprentice Seeker]
my tom tom trucker 6000 says my network is connected and traffic Activated but it also say traffic service unavailable I have followed all the tom to advice and reset my device but still not working why?????
0
Answers
Welcome to the community! I had a quick look at your account and I don't find that the device has an active subscription for TomTom Traffic.
That probably could be the reason.
Thanks, Vikram
I have the same problem (gprs disconnected)
tomtom acount [email protected]
tomtom trucker 6000 S/N Z6xxxxxxxxx005
i think you need to activate the sim through a new one
thanks
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Superuser
If your unit is connected to Wifi the GPRS will be shown as disconnected.
Is your unit saying disconnected when well away from Wifi and in a good mobile area.
Also which country are you having this issue.
Doug
not connected via wifi
i think tomtom 6000 doesn't have wifi
Superuser
OK. I think you should raise the issue with Customer Support.
If I look on the TT website at the current models offered Lithuania is not on the list of Countries for which Traffic is available. So ask them if it is supposed to be available and then see what they can recommend to resolve your issue if it is. If you look at the Live services subscription facility Lithuania is listed.
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Customer Support.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug
navigation is used throughout Europe
Superuser
I asked which country you were having the issue in. Are you saying this is happening in all countries..
Do you have a current subscription for Traffic.
Doug
I think need re-activate sim card
i reset to factory settings maybe helped
Superuser
Glad you are sorted.
Doug