traffic not working

berty bassett

my tom tom trucker 6000 says my network is connected and traffic Activated but it also say traffic service unavailable I have followed all the tom to advice and reset my device but still not working why?????

VikramK

Hi @berty bassett
Welcome to the community! I had a quick look at your account and I don't find that the device has an active subscription for TomTom Traffic.
That probably could be the reason.

Thanks, Vikram

berty bassett

on my tom tom traffic it says "your subscription expires on 02/09/2020 ???

omsonas

Hello
I have the same problem (gprs disconnected)
tomtom acount [email protected]
tomtom trucker 6000 S/N Z6xxxxxxxxx005
i think you need to activate the sim through a new one
thanks



Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @omsonas

If your unit is connected to Wifi the GPRS will be shown as disconnected.

Is your unit saying disconnected when well away from Wifi and in a good mobile area.

Also which country are you having this issue.

Doug

omsonas

country- Lithuania
not connected via wifi
i think tomtom 6000 doesn't have wifi

DougLap

Hi @omsonas

OK. I think you should raise the issue with Customer Support.

If I look on the TT website at the current models offered Lithuania is not on the list of Countries for which Traffic is available. So ask them if it is supposed to be available and then see what they can recommend to resolve your issue if it is. If you look at the Live services subscription facility Lithuania is listed.

https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/

Customer Support.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

omsonas

I know that it does not work in Lithuania Live traffic, but gprs connection must work
navigation is used throughout Europe

DougLap

Hi @omsonas

I asked which country you were having the issue in. Are you saying this is happening in all countries..

Do you have a current subscription for Traffic.

Doug

omsonas

I think need re-activate sim card

omsonas

current subscription for Traffic bought yesterday for a year

omsonas

just started working thanks
i reset to factory settings maybe helped

DougLap

Hi @omsonas

Glad you are sorted.

Doug