my pc will not recognise the device

bradders1066_
bradders1066_ Registered Users Posts: 1
New Seeker
in MyDrive Connect
when I connect my 500 to PC it tells me card sizes etc and that there are 4 updates waiting
but, the PC tells me to connect the device
help

Answers

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited August 2020
    Hi
    @bradders1066_
    Welcome to the site....
    If I have a problem with MyDrive Connect...
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM

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