my pc will not recognise the device

bradders1066_

when I connect my 500 to PC it tells me card sizes etc and that there are 4 updates waiting
but, the PC tells me to connect the device
help

YamFazMan

Hi
@bradders1066_
Welcome to the site....
If I have a problem with MyDrive Connect...
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

______________________

JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

Stay Safe... ATB YFM