my pc will not recognise the device

bradders1066_
Registered Users Posts: 1 
New Seeker

New Seeker
when I connect my 500 to PC it tells me card sizes etc and that there are 4 updates waiting
but, the PC tells me to connect the device
help
but, the PC tells me to connect the device
help
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Answers
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Hi
@bradders1066_
Welcome to the site....
If I have a problem with MyDrive Connect...
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
______________________Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
Stay Safe... ATB YFM
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