Install procedure for a Denso map sold by Tom Tom for Land Rover Discovery — TomTom Community

Install procedure for a Denso map sold by Tom Tom for Land Rover Discovery

StephenHAusStephenHAus Posts: 2 [Apprentice Traveler]
Does anyone know how to obtain the Product Installation Guide: Denso HDD Update Procedure PDF.

I have bought a map update for my Land Rover Discovery 4 - 2015 build supplied by Tom Tom. The provided link to the update procedure does not work.

To install your update for your Land Rover please download the instruction guide from the link below.

Download Documentation: Denso HDD Update Procedure (PDF - 5 MB)

Answers

  • VikramKVikramK Posts: 10,904 Moderator
    @StephenHAus
    Hi StephenHAus

    Welcome to the community! The support for this model is provided by the car dealer so I would suggest that you contact them to assist you here.

    See here- https://www.landrover.com/ownership/incontrol/incontrol-user-guide/incontrol-maps-updates.html

    Regards, Vikram
  • StephenHAusStephenHAus Posts: 2 [Apprentice Traveler]
    Hi VikramK,

    i have spoken to Land Rover and they directed me back to Tom Tom. On the website where I ordered the map upgrade, it refers to the Tom Tom help centers for assistance:

    Also, the email from Tom Tom confirming order refers to Tom Tom support - see below (redacted):

    NavShop Map Update Order

    Tomtom ANZ Pty Ltd (ABN 13 604 874 204)

    ==========================================


    Products Ordered:


    Land Rover - Australia 22/11 HDD Update (Australian Customers)
    Quantity: 1
    Price: Au$156.00



    ===========================
    TomTom Customer Support and Enquiries:

    In Australia:
    Email: [email protected]
    Telephone: 1300 135 604

    In New Zealand:
    Email: [email protected]
    Telephone: 0800 450 973



    TOMTOM ANZ PTY LTD (ABN 13 604 874 204).
    Locked Bag 777
    North Ryde BC
    NSW 1670
    AUSTRALIA

    Are you saying that the above is incorrect and the order confirmation should not have referred me to Tom Tom support? In which case, the advert for the upgrade and order confirmation is misleading.

    The installation procedure guide Denso HDD Update Procedure (PDF - 5 MB) used to be on your web site and hence should be available in your system.

    Thank you in advance for your assistance.

    Regards,

    Stephen
  • VikramKVikramK Posts: 10,904 Moderator
    Hi Stephen

    Do you have a link to the website where you ordered the map?
    Have you tried contacting the support on the email address you mentioned above?

    I don't find document references for this model under the built-in category.

    For you reference we support queries for map installation that are or purchased on our webshop here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/

    Regards, Vikram
  • AndrewAUS123AndrewAUS123 Posts: 2 [New Seeker]
    edited October 2020
    Confirming what StephenHAus has mentioned.

    To order the updated maps for specific Land Rover Models is from this website:
    https://landrover.navshop.com.au/

    When an order has been placed, an email is sent to the customer.

    The link in the email below contains the URL of where the customer can download the Instruction .PDF:
    https://landrover.navshop.com.au/shopcontent.asp?type=map-update-instruction-guides

    PDF Link: This is the link that does not work.
    https://landrover.navshop.com.au/downloads/Denso_HDD_Update_Procedure.pdf

    Support so far - SHOCKING!

    I'd like my money back please.

    Can someone please contact me:
    +61xxxxxx58
    Purchase reference: 4835






    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • AndrewAUS123AndrewAUS123 Posts: 2 [New Seeker]
    @VikramK Care to comment please?
  • VikramKVikramK Posts: 10,904 Moderator
    edited October 2020
    Hi @AndrewAUS123

    We don't manage purchases made on a 3rd party website. I found this link to contact their support channel-
    https://landrover.navshop.com.au/shopcontent.asp?type=contact

    Hope that helps.

    Regards, Vikram
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