how do i know if my start25 should have lifetime updates

epicjohn

how do i know if my start25 should have lifetime updates

YamFazMan

Hi
@epicjohn


ATB YFM

epicjohn

My s/number starts with a BL, does that mean no life time updates

YamFazMan

Hi
@epicjohn
No 'BL' means the device has 4 GB of built-in memory and if the device was supplied with lifetime maps... Then the lifetime maps will still be supported

The devices 'BK' with 2 GB of built-in memory are Eol (End of Life)

Stay Safe... ATB YFM

epicjohn

sorry for being dim, but how do i find out if my start 25 came with free map updates

DougLap

Hi @epicjohn

Ask Customer Support as they will know .

Go to the bottom of this page and Select Contact Us under the heading Support
Log into the Page that opens
Tap on the Red Contact Us
Type Help in the Red box and hit return
Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
You now get a box with Chat/Email. options

The chat facility is very busy so you may have to try a few times before you get a connection.

Doug

Lochfrass

You can ask the Support via Chat or mail.

Here you can see how to: https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1

epicjohn

sorted thanks

YamFazMan

Hi
@epicjohn
You're welcome, glad you're sorted

Stay Safe... ATB YFM