I seem to have purchased TomTom Live twice - still no access to the Service — TomTom Community

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I seem to have purchased TomTom Live twice - still no access to the Service

CathyLonCathyLon Posts: 1 [New Traveler]
in TomTom Services
I have invoices for payment to this service in June and August 2020 but no Service on my car navigation system. Who do I contact at Mazda to put this right?

Answers

  • VikramKVikramK Posts: 11,568 Moderator
    Hi @CathyLon

    Welcome to the community!
    The connectivity part is something that we support from our side.
    I quickly reviewed your TomTom account and I see the services are active.

    Have you already tried the troubleshooting steps advised here- https://help.tomtom.com/hc/en-us/articles/360014530220

    Regarding the double order, you can contact our customer service.

    Regards, Vikram
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