I've been charged for a cancelled subscription
MaryKeltek
Posts: 8 [Master Explorer]
On 17/2/20 I paid £1 for special offer speed cameras for my GO 500. Normal price £2.99 per month. Should expire 16/5/20. On 1/4/20 TomTom took £2.99 from my credit card. I managed to get a refund through Facebook Messenger and cancelled the subscription as I bought a new GO Premium with speed cameras included. On 30/7/20 TomTom took another payment of £2.99 for a subscription order I haven't placed. I have tried to get in touch using Messenger but no reply so far. I have cancelled the subscription again. Please help
0
Answers
Superusers
Hi
@MaryKeltek
Welcome to the site...
What are 'tutors' ???
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The Tomtom subscriptions now 'Auto Renew' by default....
Tomtom T&C's....
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
How to cancel credit Card details....
See LAURE123 Post... https://discussions.tomtom.com/en/discussion/comment/1697949/#Comment_1697949
Tomtom FAQ… How to cancel an ongoing service subscription….
Here… https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Stay Safe... ATB YFM
The original subscription 17/2/20 was cancelled 10/4/20 and the unauthorised payment was refunded. No further subscriptions were taken until 30/7/20. It claimed to be for an order which I had not placed. I have found other people with speed camera subscription problems on this forum, including one person who paid and annual subscription and is now being charged monthly as well. Thank you for the info on removing my credit card details. I've tried it and hope it solves the problem. Still haven't been able to get in touch with TomTom. Shouldn't have to go through all this to stop them taking unauthorised payments.
In paypal you have the possibility to cancel any payments to TomTom, which I have now done.
I eventually heard from TomTom (via Facebook Messenger) and they are refunding the payment BUT today I got another TomTom email "Your speed camera subscription stays active" and "Just a quick note to update you on how we have streamlined our service to your convenience. Your speed camera subscription will remain active and continue month-to-month for £ 2.99." I now have a GO Premium with speed cameras included so shouldn't have to pay again. No imaginary order has been raised by TomTom (yet). My (real) April subscription and (imaginary) july subscriptions have both been cancelled. I have sent yet another FB message to TomTom and we will see what happens.
Superusers
@MaryKeltek
You're welcome, glad you're sorted (Fingers crossed)
Stay Safe... ATB YFM
Superusers
@MaryKeltek
Found this....
Tomtom FAQ… How to cancel an ongoing service subscription….
Here… https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Stay Safe... ATB YFM
I tried this but my subscription status only ever goes to cancelled, never stopped. It won't die. The subscription is showing status = cancelled, next charge date = 30-08-2020. There are no Options available. On previous cancellation attempts an unauthorised order was raised on the charge date and I have to go through the whole refund process again.