SatNav Stolen

Joshowen

My TomTom Go 5200 was stolen from my car today.

I see TomTom can block it from being used/linked to another computer if I have the crime number and product number.

I have both, who do I need to speak to to get my SatNav blocked, as there seems to be zero customer support at the moment?

DougLap

Hi @Joshowen

You need to talk to customer support.

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

After you sign in on the page as suggested in the above link you may see a different page.

Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.

The chat facility is very busy so you may have to try a few times before you get a connection.

Doug

DougLap

Hi @Joshowen

You need to talk to customer support.

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

After you sign in on the page as suggested in the above link you may see a different page.

Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.

The chat facility is very busy so you may have to try a few times before you get a connection.

Doug