TomTom Go Essential 6inch - Connection to windows 10 laptop
AndrewGo2020
Posts: 2 [Apprentice Seeker]
just purchased the TomTom Go Essential 6 inch connected to my wifi and downloaded the updates required ok. But it wont connect to my Win 10 laptop (fully updated) via the usb cable, it does not show under My PC drives, I have also installed MyDrive Connect and logged in. Thank you in advance
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Best Answers
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DougLap
Posts: 6,923 
SuperuserHI @AndrewGo2020
So it is working properly then based on your description.
The GO Essential Updates when directly connected to the Wifi. You only need My Drive Connect software on you PC for specific reasons.
1. If your Wifi signal is poor then you. run the My Drive Connect Software on your PC and connect your GO unit. You will see a screen saying "do it the easy way by Wifi " and not options to do anything else using the PC. When you see that screen you manage the updating etcetera using the menus on the GO Unit.
2. If you have no Wifi in the house, maybe for health reasons , then you would use the process in ! to update it via your Wired PC..
3. If you need to Recover your device. Again you would do as before.
In all the above situations you are only using the PC and the software on it as an avenue to the internet.
If you open the My Drive software without your GO Essential connected to the PC you will be able to see details of the device but there are no facilities to manage the device.
Doug5 -
DougLap
Posts: 6,923
SuperuserHi @AndrewGo2020
You will not see the updates that are available for your Go Essential on My Drive Connect on the PC or be able to pick which ones you want to process. It’s all visible on the Unit.
Doug1
Answers
Superuser
So it is working properly then based on your description.
The GO Essential Updates when directly connected to the Wifi. You only need My Drive Connect software on you PC for specific reasons.
1. If your Wifi signal is poor then you. run the My Drive Connect Software on your PC and connect your GO unit. You will see a screen saying "do it the easy way by Wifi " and not options to do anything else using the PC. When you see that screen you manage the updating etcetera using the menus on the GO Unit.
2. If you have no Wifi in the house, maybe for health reasons , then you would use the process in ! to update it via your Wired PC..
3. If you need to Recover your device. Again you would do as before.
In all the above situations you are only using the PC and the software on it as an avenue to the internet.
If you open the My Drive software without your GO Essential connected to the PC you will be able to see details of the device but there are no facilities to manage the device.
Doug
Superuser
You will not see the updates that are available for your Go Essential on My Drive Connect on the PC or be able to pick which ones you want to process. It’s all visible on the Unit.
Doug