How can I obtain a refund for Tomtom Live?
razorback77
Posts: 4 [Apprentice Traveler]
The Live service fails to connect despite a good signal. I would like a refund but I cannot find any way of requesting this or accessing the the 30 day guarantee? Any advice would be greatly welcomed.
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Best Answer
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DougLap
Posts: 8,872 
SuperuserHi @razorback77
You need to talk to customer support. Once you have you may be able to get the service working.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
After you sign in on the page as suggested in the above link you may see a different page.
Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.
The chat facility is very busy so you may have to try a few times before you get a connection.
Doug5
Answers
Superuser
You need to talk to customer support. Once you have you may be able to get the service working.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
After you sign in on the page as suggested in the above link you may see a different page.
Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.
The chat facility is very busy so you may have to try a few times before you get a connection.
Doug
Superuser
Glad you are sorted.
Doug