How can I obtain a refund for Tomtom Live?
razorback77
Registered Users Posts: 4 
Apprentice Traveler
Apprentice Traveler
The Live service fails to connect despite a good signal. I would like a refund but I cannot find any way of requesting this or accessing the the 30 day guarantee? Any advice would be greatly welcomed.
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Best Answer
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Hi @razorback77
You need to talk to customer support. Once you have you may be able to get the service working.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
After you sign in on the page as suggested in the above link you may see a different page.
Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.
The chat facility is very busy so you may have to try a few times before you get a connection.
Doug5
Answers
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Hi @razorback77
You need to talk to customer support. Once you have you may be able to get the service working.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
After you sign in on the page as suggested in the above link you may see a different page.
Tap on the Red Contact Us
Type Help in the next box and hit return
Help Box appears with a number of suggestions. Just hit Contact us at the bottom of the box.
You should now get a box with Chat/Email.
The chat facility is very busy so you may have to try a few times before you get a connection.
Doug5 -
Thanks Doug. I'd tried this for a few days with no luck (following the thread here) but always looped back to the chat site. However, it worked tonight! I'm in the UK so re-directed to the GB site. Much appreciated.0
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