Deleted map

HADAC30
HADAC30 Registered Users Posts: 2
Apprentice Seeker
edited July 2020 in Map purchase & installation
I was attempting to update my TOMTOM START62 sat nav on TomTom home, the update ended up removing my maps. Please help. Unfortunately it only prompts me to buy new maps, and the ones free that should be there seems erased away.

Comments

  • HADAC30
    HADAC30 Registered Users Posts: 2
    Apprentice Seeker
    Already solved on the web tomtom via chat. I'm sorry and thank you.
  • DougLap
    DougLap Posts: 9,844
    Superuser
    edited July 2020
    Hi @HADAC30

    Glad you have been sorted via Chat.

    Doug
  • Yamahaxt500
    Yamahaxt500 Registered Users Posts: 2
    New Seeker
    HADAC30 wrote: »
    I was attempting to update my TOMTOM START62 sat nav on TomTom home, the update ended up removing my maps. Please help. Unfortunately it only prompts me to buy new maps, and the ones free that should be there seems erased away.

    This has just happened me with my first update, It erased all my maps and now says no maps, i've tried everything, TOMTOM is a scam and i'm going to put this on social media as much as i can, Disgusting stealing peoples money, Free lifetime update ? Yeah RIGHT
  • DougLap
    DougLap Posts: 9,844
    Superuser
    edited August 2020
    Hi @Yamahaxt500

    During an update the existing map is deleted to make way for the new one and usually the loss of all the maps is the results of an interruption of the update process. .

    It seems that you are more interested in posting your issue all over the place on this customer based forum where customers help one another to resolve issues rather than saying what model your device is and asking what can be done to resolve your issue. Interesting you did not post @HADAC30 saying he is problem had been resolved.

    So for a start what model Tomtom do you have.

    Doug
  • naviseade
    naviseade Registered Users Posts: 1
    New Seeker
    Hello.I was attempting to update my TOMTOM START52 sat nav on TomTom home, the update ended up removing my maps. Please help. Unfortunately it only prompts me to buy new maps, and the ones free that should be there seems erased away.
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited August 2020
    Hi
    @naviseade
    Welcome to the site....
    Maybe @VikramK or @lampard the Forum Moderators will probably pick this up on Monday and check your deleted Map Version and reallocate the Map for downloading ???

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @naviseade

    Welcome to the community!
    Please do a soft reset and check for updates.



    Regards, Vikram

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