Now paying annually and monthly for speed camera updates -who do I contact ?
jennieb
Posts: 5 [Apprentice Traveler]
On July 15th I renewed the annual speed camera update and received order confirmation and my credit card charged the annual fee which was paid in full.
I have now been charged the monthly fee for this product and been sent an email telling me to connect my device to be able to use the service .
How do I stop this monthly payment and get a refund ?
Despite there being a link if theres a problem with the order it goes round in circles just useless.
I have now been charged the monthly fee for this product and been sent an email telling me to connect my device to be able to use the service .
How do I stop this monthly payment and get a refund ?
Despite there being a link if theres a problem with the order it goes round in circles just useless.
0
Best Answer
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LAURE123
Posts: 1,632 
SuperuserHi @jennieb
We are on a help forum between users. To contact TomTom customer service to request a refund by email or Chat (office hours), the phone service is stopped, see how to do it here:
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
You can check, cancel a subscription or delete your payment method in your TomTom customer account.
Type your email and password in this web page and click on the "subscriptions" tab:
https://www.tomtom.com/en_gb/account/details.html
TomTom FAQ: https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Regards.7
Answers
Superuser
We are on a help forum between users. To contact TomTom customer service to request a refund by email or Chat (office hours), the phone service is stopped, see how to do it here:
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
You can check, cancel a subscription or delete your payment method in your TomTom customer account.
Type your email and password in this web page and click on the "subscriptions" tab:
https://www.tomtom.com/en_gb/account/details.html
TomTom FAQ: https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Regards.
1. Cancel your ongoing subscription
2. Contact the support, preferably by chat, and ask for a refund. It will take a while from explaining the situation to finally receiving a confirmational email (30 minutes in my case) so be prepared.
3. If you want to be sure you won't get charged again, delete your bank card details. According to the person from support it goes more or less like this: "to do that, select any product and add it to your basket, on payment page, you shall find a tickbox to save payment details while payment, you can deselect the box to unsave your details". It worked for me.
I'm still not 100% sure if I won't get charged again "by accident". If so, I will contact my bank and block all payments from TomTom.
In case I don't get the requested refund I might ask my bank to undo the transaction made.
Superuser
Maybe something like this, I'm not sure that the ticked box is still there.
This is what I did to remove the bank details from my credit card for my last purchase in September 2019. To check and monitor.
Regards.