Now paying annually and monthly for speed camera updates -who do I contact ?
jennieb
Registered Users Posts: 5 
Apprentice Traveler
Apprentice Traveler
On July 15th I renewed the annual speed camera update and received order confirmation and my credit card charged the annual fee which was paid in full.
I have now been charged the monthly fee for this product and been sent an email telling me to connect my device to be able to use the service .
How do I stop this monthly payment and get a refund ?
Despite there being a link if theres a problem with the order it goes round in circles just useless.
I have now been charged the monthly fee for this product and been sent an email telling me to connect my device to be able to use the service .
How do I stop this monthly payment and get a refund ?
Despite there being a link if theres a problem with the order it goes round in circles just useless.
0
Best Answer
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Hi @jennieb
We are on a help forum between users. To contact TomTom customer service to request a refund by email or Chat (office hours), the phone service is stopped, see how to do it here:
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
You can check, cancel a subscription or delete your payment method in your TomTom customer account.
Type your email and password in this web page and click on the "subscriptions" tab:
https://www.tomtom.com/en_gb/account/details.html
TomTom FAQ: https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Regards.7
Answers
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Hi @jennieb
We are on a help forum between users. To contact TomTom customer service to request a refund by email or Chat (office hours), the phone service is stopped, see how to do it here:
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
If you have a problem with a page that returns to the home page, do " previous page" in your Web browser and use the "Esc" key on your keyboard to keep the page wanted.
You can check, cancel a subscription or delete your payment method in your TomTom customer account.
Type your email and password in this web page and click on the "subscriptions" tab:
https://www.tomtom.com/en_gb/account/details.html
TomTom FAQ: https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription
Regards.7 -
Hi @ex_tomtom_user and @jennieb
Maybe something like this, I'm not sure that the ticked box is still there.
This is what I did to remove the bank details from my credit card for my last purchase in September 2019. To check and monitor.
Regards.1 -
many thanks for advice given -I will do as suggested and hopefully will get this sorted1
