Blank page with MyDrive connect on MacOS 10.14.6

TheLastDay Registered Users Posts: 1
Apprentice Seeker
edited July 2020 in MyDrive Connect
Hi everyone,

I just accepted the update automatically proposed to latest version for MyDrive Connect Mac.
After a long and difficult update (mac hanging many time and Keychain request lot of time my session password), I succeed to launch the new version and connect to my account. But when connecting my device Go 5100, the window stays empty, seeing only the road picture in background and nothing appears.
Even if icon in top right menu bar shows connection of device is OK and update available for it.

I'm on Mojave 10.14.6, I did multiple delete of app and library hidden file and mac restart and reinstall.
The result is always the same.

I restarted my Mac Pro 2010 in Windows 10 (bootcamp :) ) with version MyDrive connect and everything works as normal with same usb cable and same usb port.

So I think there is an issue with this version of mydrive connect mac.

I hope tomtom team will update it soon !!!


  • rider1rider
    rider1rider Registered Users Posts: 1,491
    Exalted Pioneer
    contact customer care and report the issue