bluetooth not working

Lstumpf
Lstumpf Registered Users Posts: 3
Apprentice Seeker
I have change my cel phone to Motorola G8 . Previous I had a Samnsung A20.

The day I change phone, Bluetooth for the Go 60 device stop working.

A tried Factory reset and is still not working. I tried another samsung tablet . It is not working as well.

The Go 60 device is uncapable of finding ANY device. No matter type or brand.

Is there another way to reset bluetooth connection ?

Answers

  • Lucify
    Lucify Registered Users Posts: 124
    Exalted Navigator
    see what customer care have to say. live chat available during working hours.
  • Lstumpf
    Lstumpf Registered Users Posts: 3
    Apprentice Seeker
    I tried already. Through the website it is not possible to contact customer care.
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @Lstumpf

    See this

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

    If when you have signed in on the page as shown in the link if you get Red Contact Us bottom right click on it.

    Type Help in Next box shown and hit return

    Help Vax with suggestions appears just hit Contact us at bottom of it.

    You hopefully will now have a page offering Chat/Email. Chat is very busy so you may have to try several times over a period to see if you can get a link to Chat.

    Doug
  • Lstumpf
    Lstumpf Registered Users Posts: 3
    Apprentice Seeker
    Thanks . Will try again