Communication failure with your device

jpucik
jpucik Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, any idea how to sort this problem out, it is happened when I tried factory restore

Thank you

Answers

  • jpucik
    jpucik Registered Users Posts: 3
    Apprentice Seeker
    Sorry it is a tomtom go 6200 and now I can see the sad face on the screen :-)
  • Lochfrass
    Lochfrass Posts: 17,754
    Superuser
    Try to delete the bluetooth pairing on your Smartphone and the go 6200 in the Bluetooth settings.
    Then reconnect them again
  • jpucik
    jpucik Registered Users Posts: 3
    Apprentice Seeker
    :-) I wont go anywhere :-) I have got just sad face or screen of dead :-( but thank you
  • DougLap
    DougLap Posts: 9,837
    Superuser
    Hi @jpucik

    If you have a map on the internal memory take the extra memory card out and see if that makes a difference.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,775
    Moderator
    edited August 2020
    Hi @jpucik
    Welcome to the community!

    I would start with a soft reset:



    Should that not help, I would follow it up with a recovery mode:



    Thanks, Vikram