Communication failure with your device — TomTom Community

GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53

Communication failure with your device

jpucikjpucik Posts: 3 [Apprentice Seeker]
in GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53
Hi, any idea how to sort this problem out, it is happened when I tried factory restore

Thank you

Answers

  • jpucikjpucik Posts: 3 [Apprentice Seeker]
    Sorry it is a tomtom go 6200 and now I can see the sad face on the screen :-)
  • LochfrassLochfrass Posts: 14,645
    Superusers
    Try to delete the bluetooth pairing on your Smartphone and the go 6200 in the Bluetooth settings.
    Then reconnect them again
  • jpucikjpucik Posts: 3 [Apprentice Seeker]
    :-) I wont go anywhere :-) I have got just sad face or screen of dead :-( but thank you
  • DougLapDougLap Posts: 7,705
    Superuser
    Hi @jpucik

    If you have a map on the internal memory take the extra memory card out and see if that makes a difference.

    Doug
  • VikramKVikramK Posts: 11,581 Moderator
    edited August 2020
    Hi @jpucik
    Welcome to the community!

    I would start with a soft reset:



    Should that not help, I would follow it up with a recovery mode:



    Thanks, Vikram
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