Anyone knows how do I ask for a refund? — TomTom Community

Anyone knows how do I ask for a refund?

Szilard_C1Szilard_C1 Posts: 2 [New Seeker]
I bought the live services for my Mazda NB1 but I am not able to connect.
I cannot find also any details for customer care or how to ask for a refund.
Thanks.

Answers

  • DougLapDougLap Posts: 5,550
    Superuser
    edited August 1
    Hi @Szilard_C1

    You need to talk to customer support. Once you have you may be able to get the service working.

    Go to the bottom of this page and Select Contact Us under the heading Support
    Log into the Page that opens
    Tap on the Red Contact Us
    Type Help in the Red box and hit return
    Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
    You now get a box with Chat/Email. options

    The chat facility is very busy so you may have to try a few times before you get a connection.

    Doug
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