TomTom GO Premium 5 - No updates

PF5673

Since I purchased my Premium 5 15 May 2020 there have been no updates of the maps.
Also the software on the device is missing the traffic cam reporting icon, which makes me think the wrong software is loaded for the UK..

DougLap

Hi @PF5673

Hopefully @VikramK can review the settings for your unit on the TT servers and advise. Look back see later.

Doug

DougLap

Hi @PF5673

Go to the MY Drive Webpage log in and check that all your My Places , and any 3rd Party POI files and routes you ahead created in My Drive and synced to the Premiums My Routes folder are all stored there in your account.

If they are then:-

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

This will return the unit to being Out of the Box except the current maps and operating software will not be changed.

If after you have done this and re-set the unit up you re still not offered any updates then come back here and we can ask one of the mods to check your settings on the TT servers.

Doug

PF5673

Reset as asked
Still no updates
The Traffic camera report icon is also missing.

DougLap

Hi @PF5673

Hopefully @VikramK can review the settings for your unit on the TT servers and advise. Look back see later.

Doug

PF5673

Thanks to DougLap and VikramK.
My Sat nav downloaded the Traffic fix
and a map update this morning.

DougLap

Hi @PF5673

Glad you are sorted.

Doug