TomTom GO Premium 5 - No updates

PF5673
PF5673 Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Since I purchased my Premium 5 15 May 2020 there have been no updates of the maps.
Also the software on the device is missing the traffic cam reporting icon, which makes me think the wrong software is loaded for the UK..

Best Answer

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    edited July 2020
    Hi @PF5673

    Go to the MY Drive Webpage log in and check that all your My Places , and any 3rd Party POI files and routes you ahead created in My Drive and synced to the Premiums My Routes folder are all stored there in your account.

    If they are then:-

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device.

    This will return the unit to being Out of the Box except the current maps and operating software will not be changed.

    If after you have done this and re-set the unit up you re still not offered any updates then come back here and we can ask one of the mods to check your settings on the TT servers.

    Doug
  • PF5673
    PF5673 Registered Users Posts: 3
    Apprentice Seeker
    Reset as asked
    Still no updates
    The Traffic camera report icon is also missing.
  • PF5673
    PF5673 Registered Users Posts: 3
    Apprentice Seeker
    Thanks to DougLap and VikramK.
    My Sat nav downloaded the Traffic fix
    and a map update this morning.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @PF5673

    Glad you are sorted.

    Doug

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