cant find GPS

jujo

I have been through all the steps indicated to update my TomTom Live - to no avail
Serial number is TAxxxxxxxx70 - thanks for your suggestion



Mod edit: Please don't post private or personal information on a public forum. Thanks!

LAURE123

Hi @jujo

What is more precisely your worry?
Your device is a GO Live 1000 (NAV3) with 4GB of internal memory.

Maybe you have a problem with a "Busy Servers" error message quite common to NAV3? So look at here:
https://discussions.tomtom.com/en/discussion/comment/1695959/#Comment_1695959

If not that, give more details about your concern.

Regards.

YamFazMan

Hi
@jujo
Welcome to the site...

"TA" →GO LIVE 1000, 4 GB, MyDrive Connect NAV3

The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
Version 12.075 Released on 26 July 2018
This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M,GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20/ Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
• This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.

Here Tomtom FAQ... What's new in the latest software for my navigation device?
https://uk.support.tomtom.com/app/release_notes/type/navkit

My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075

To check NavKit version....
From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and my device)
Tap (About my device)
Second line... App Version
Follow onscreen prompts to exit
________________________________

A Drum-roll Soft Start can help.... Hold the ON/OFF Power button in until you hear a Drum-roll sound... Then release the button.... This will reinitialize the devices Operating System, like restarting your PC

Fully charge the Battery (At least 2 Hours)
A low battery can cause GPS Satellite fix problems
First Plan a route on the device... Now place the device outside with a clear view to the sky
(I used a 5200 mAh battery power-pack... while waiting for a Satellite lock)
It can take anything up to 30 Minutes to get the first Satellite Lock
After the Initial 'First Lock' the device should lock quickly onto the Satellites
________________________________

If you're still struggling to get a GPS Fix
Try....
I have found with my Car parked on the drive, if I placed the device on the centre of the Cars roof (I used one of those 'Sticky' rubber mats to stop it sliding off the roof)
The device will obtain it's first GPS Satellite lock more quickly... The metal roof of the Car acts as a ground-plane for the SatNav GPS Antenna and increases the signal strength

Test... GO 825 Live connected to a 5200 mAh battery power-pack... PND Displaying 'GPS Status Menu'
(1)... Centre of Car roof (Parked on drive).....
Signal strength 86% Connected Satellites 9
(2)... Outside clear view to the sky.....
Signal strength 61% Connected Satellites 6
(3)... Indoors 1st floor one metre from window.....
Signal strength 51% Connected Satellites 4
(4)... Indoors ground floor one metre from window.....
Signal strength 41% Connected Satellites 3

DON'T FORGET... If you're using the cars roof
Keep an eye on the device, you wouldn't want a family member driving off not knowing its on the roof or a Thief walking off with your SatNav

Also, it's a long drop from the Cars roof onto the hard surface of the drive, I doubt a SatNav would survive a fall like that

Use the above information at your own risk, the usual exclaimers apply

Stay Safe... ATB YFM