My Drive Connect app does not connect to the server

ilg
ilg Registered Users Posts: 1
New Seeker
Hi there, I have installed my drive connect on my pc and today I tried to update my maps (have lifetime updates). As the programme starts, the first screen apears is comming with the message "Page could not found" . So the app does not allow me to go further with updates. Is anyone else havving the same problem?

Answers

  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @ilg
    Welcome to the site....
    If I have a problem with MyDrive Connect... instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,744
    Moderator
    Hi @ilg
    Welcome to the community on my behalf as well.
    Just to add to what @YamFazMan suggested, do you have the MyDrive Connect interface in the Greek language?

    See this discussion thread- https://discussions.tomtom.com/en/discussion/comment/1712104/#Comment_1712104

    As a workaround, switching to a different language interface should get you going...

    Thanks, Vikram :)