How do we update our system? — TomTom Community

Built in car navigation

How do we update our system?

IanthaIantha Posts: 3 [Apprentice Seeker]
in Built in car navigation
We have downloaded MyDriveConnect but it does not open up and do anything.

Answers

  • VikramKVikramK Posts: 9,871 Moderator
    Hi @Iantha

    Welcome to the community! Which TomTom model do you have?

    Regards, Vikram
  • IanthaIantha Posts: 3 [Apprentice Seeker]
    Hi Vikram, it is the one in our Mazda 6, 2013 model. The card has this number on it: KE 12 66 EZ18.
    We know that it has expired, but we want to renew and update it.
  • VikramKVikramK Posts: 9,871 Moderator
    Thanks, Lantha

    The TomTom Mazda model requires TomTom HOME, the latest version can be downloaded from here- https://help.tomtom.com/hc/en-us/articles/360013960739

    Some helpful links that could help-
    https://help.tomtom.com/hc/en-gb/search?utf8=✓&query=mazda

    Regards, Vikram
  • IanthaIantha Posts: 3 [Apprentice Seeker]
    I am now getting these problems....

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    b5zc2cnw0x4l.png

    We have also found info that older sat navs are not able to be updated. Is this the case?
    Is it possible to buy a new card to put in our car system?
    If so, where and how?

    Thanks for your help.
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