No answer from support — TomTom Community

No answer from support

Teddy80Teddy80 Posts: 4 [Apprentice Seeker]
Hi everyone, I bought June 1st a Tomtom rider 550 Premium Pack and I received it without one piece of the anti-theft solution called PIN-LOCK. I contact the support June 10th and I received no solution until now... Do you know if I can contact someone somewhere? I am totally lost and support doesn't help...
Thank you.


  • tfarabaughtfarabaugh Posts: 16,688
    There is no phone support due to the ongoing COVID crisis. Use the Contact Us link at the bottom of this page to contact support by email or chat.
  • Teddy80Teddy80 Posts: 4 [Apprentice Seeker]
    I contact several times support by email or chat and I have always the same answer/ wait, wait and wait... After 2 months, and no solution to my problem, I don't know what else I can do...
  • Teddy80Teddy80 Posts: 4 [Apprentice Seeker]
    August 14th, still nothing...
  • VikramKVikramK Posts: 11,953 Moderator
    edited August 2020
    Hi Teddy80

    We are sorry about this delay. I have sent a heads up to the team. Your case should get picked up on a priority.

  • Teddy80Teddy80 Posts: 4 [Apprentice Seeker]
    Thank you for your answer. I want to believe you, unfortunatly it's what everybody told me since the beginning... I hope someone will contact me soon, this i the only thing I can do.
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